Privacy Policy

Privacy Policy

Introduction

OneClickHello as Matej Svoboda ("we," "us," or "our") provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use, protection, and disclosure of Personal Information received from your use of our website, https://www.oneclickhello.com (the "Site"), as well as all related websites, applications, and other services provided by us (collectively, the "Service"). This Privacy Policy also explains your rights and choices with respect to your Personal Information and how you can reach us to update your contact information or get answers to questions you may have about our privacy practices.

1. Personal Information We May Collect

For the purposes of this Privacy Policy, "Personal Information" means any information relating to an identified or identifiable individual. We obtain Personal Information relating to you from various sources, as described below.

Where applicable, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to benefit from our Service if that information is necessary to provide you with the Service or if we are legally required to collect it.

2. Personal Information Provided by You

Registration: To access certain restricted sections of the Site or request to receive marketing materials, you may be required to become a registered user and submit Personal Information such as your name, email address, phone number, full username, password, city, and time zone.

Customer Support: We may collect information through your communications with our customer support team or other communications that you may send us and their contents.

Making a Purchase: When you make payments through the Service, you will need to provide Personal Information such as your credit card number and billing address.

Social Media: To allow you to post to your social media platforms, we may ask you to provide your username, account IDs, social handle, time zones, and email address.

Other: We may also collect your contact details when you provide them in the context of our customer, vendor, and partner relationships.

2a. Personal Information Collected from Connected Social Media Accounts

If you connect your third-party social media account to your OneClickHello account, we may collect certain information stored in your social media account, such as:

• Facebook: Profile image, display name, username/page ID or profile ID, access tokens, sent posts, and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts).
• Twitter: Profile image, display name, username/profile ID, access tokens, sent posts, and engagement data (such as click rates, likes, retweets, re-shares, impressions, as well as general engagement counts).
• Instagram: Profile image, display name, username/profile ID, access tokens, sent posts, and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts).
• Pinterest: Profile image, display name, username/profile ID, access tokens, sent posts, and profile boards, engagement data (such as click rates, likes, re-shares, re-pins, impressions, as well as general engagement counts).
• LinkedIn: Profile image, display name, username/profile ID, access tokens, sent posts, and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts).
• Shopify: myshopify URL, store name, access tokens, store analytics, referrals, engagement data (such as click rates, views, engagement counts), sales, and anonymized customer data.
• TikTok: Profile image, display name, username/profile ID, access tokens, sent posts, and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts).
• Google Business Profiles: Profile image, display name, username/profile ID, access tokens, sent posts, and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts).
• YouTube: Profile image, display name, profile ID, access tokens, existing videos, details of your video, and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts).

2b. Personal Information Automatically Obtained from Your Interactions with the Service

Log Data: When you use our Service, our servers automatically record information that your browser sends whenever you visit a website ("Log Data"). This Log Data may include information such as your IP address, browser type, the domain from which you are visiting, the web pages you visit, the search terms you use, and any advertisements on which you click.

Cookies and Similar Technologies: We use "cookie" technology to collect additional website usage data and to improve the Site and our Service. A cookie is a small data file that we transfer to your computer's hard disk. We may use session cookies and persistent cookies to better understand how you interact with the Site and our Service, to monitor aggregate usage, and to improve the Site and our Service. You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Please note that if you delete, or choose not to accept, cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.

Third Party Web Beacons and Third Party Buttons: We may display third-party content on the Service, including third-party advertising. Third-party content may use cookies, web beacons, or other mechanisms for obtaining data in connection with your viewing of the third-party content on the Service. Additionally, we may implement third-party buttons, such as Facebook "share" buttons, that may function as web beacons even when you do not interact with the button. Information collected through third-party web beacons and buttons is collected directly by these third parties, not by OneClickHello. Please consult such third party's data collection, use, and disclosure policies for more information.

Links to Other Websites: Our Site contains links to other websites. These other websites may place their own cookies or other files on your computer, collect data, or solicit Personal Information from you. We are not responsible for the content, privacy, and security practices, and policies of third-party sites or services to which links or access are provided through the Service.

3. How We May Use Your Personal Information

We may use the Personal Information we obtain about you to:

• Create and manage your account, provide our Service, process payments, and respond to your inquiries.
• Manage account authentication, such as two-factor authentication.
• Communicate with you for informational and operational purposes, such as account management, customer service, or system maintenance.
• Tailor our Service to your preferences.
• Publish your content, comments, or messages on social media platforms.
• Provide tailored advertising via Google AdWords.
• Aggregate your Personal Information for analytical purposes.
• Provide customer support.
• Operate, evaluate, and improve our business.
• Send you marketing communications about our products and services.
• Ensure the security of our Service.
• Manage our customer, service provider, and partner relationships.
• Enforce our agreements and comply with legal requirements.

4. How We Share Your Personal Information

We may disclose the Personal Information we collect about you as described below or otherwise disclosed to you at the time the data is collected, including with:

Third-Party Service Providers: We engage certain trusted third parties to perform functions and provide services to us, including hosting and maintenance, error monitoring, performance monitoring, billing, customer relationship, database storage, and direct marketing campaigns. We may share your Personal Information with these third parties to the extent necessary to perform these functions and provide such services. We also require these third parties to maintain the privacy and security of the Personal Information they process on our behalf. Our list of sub-processors includes:

• Amazon Web Services (AWS), Inc: Cloud (Hosting) Service - USA
• Memberstack: Customer Support Services - France
• Webflow: Website building and hosting service - USA
• Airtable: Database and project management - USA
• Make (formerly Integromat): Workflow automation - USA
• Ayrshare: Social media API services and capabilities- USA
• OpenAI: Artificial intelligence and machine learning - USA
• Anthropic: AI safety and research - USA
• PerplexityAI: AI-powered search and information - USA
• Google: Data storage and processing - USA
• HelloNext: Customer feedback - India
• HelpScout: Customer Support Services - USA
• MongoDB Atlas: Cloud database - USA
• Stripe, Inc: Payment Processing - USA
• Xero: Accounting - USA

Compliance with Laws and Law Enforcement: We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we believe is necessary or appropriate to investigate, respond to, and defend against claims, for legal process (including subpoenas), to protect the property and rights of OneClickHello or a third party, to protect OneClickHello against liability, for the safety of the public or any person, to prevent or stop any illegal, unethical, fraudulent, abusive, or legally actionable activity, to protect the security or integrity of the Service and any equipment used to make the Service available, or to comply with the law.

Business Transfers: We may sell, transfer, or otherwise share some or all of our assets, including Personal Information, in connection with a merger, acquisition, reorganization, sale of assets, or similar transaction, or in the event of insolvency or bankruptcy. You will have the opportunity to opt out of any such transfer if the new entity's planned processing of your information differs materially from that set forth in this Privacy Policy.

Other Third Parties: We may share Personal Information with our affiliates and business partners to whom it is reasonably necessary or desirable for us to disclose your data for the purposes described in this Privacy Policy. We may also make certain non-personal information available to third parties for various purposes, including for business or marketing purposes or to assist third parties in understanding our users' interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and functionality available through the Service.

5. How We Protect Your Personal Information

We care deeply about safeguarding the confidentiality of your Personal Information. We employ administrative and electronic measures designed to protect your Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing. However, no security measures are perfect or impenetrable. We cannot guarantee that information about you will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our administrative, physical, and electronic safeguards.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored Personal Information to you via email or conspicuous posting on our Site in the most expedient time possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

We also take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrollment with our products or services, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law, and the statute of limitations.

6. Your Rights and Choices

If you decide at any time that you no longer wish to receive marketing communications from us, please follow the unsubscribe instructions provided in any of the communications. You may also opt-out from receiving commercial email from us by sending your request to us by email at info@oneclickhello.com.

Please be aware that, even after you opt-out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Service.

In certain jurisdictions, you have the right to request access and receive information about the Personal Information we maintain about you, to update and correct inaccuracies in your Personal Information, to restrict or object to the processing of your Personal Information, to have the information blocked, anonymized, or deleted, as appropriate, or to exercise your right to data portability to transfer your Personal Information to another company. These rights may be limited in some circumstances by local law requirements.

Where required by law, we obtain your consent for the processing of certain Personal Information collected by cookies or similar technologies, or used to send you direct marketing communications, or when we carry out other processing activities for which consent may be required. If we rely on consent for the processing of your Personal Information, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal.

To update your preferences, ask us to remove your information from our mailing lists, delete your account, or submit a request to exercise your rights under applicable law, please contact us as specified in the "How to Contact Us" section below.

7. Data Transfers

Personal Information that we collect may be transferred to, and stored at, any of our affiliates, partners, or service providers which may be inside or outside the European Economic Area (EEA), including the United States. Your Personal Information may be transferred to countries that do not have the same data protection laws as the country in which you initially provided the information. When we transfer or disclose your Personal Information to other countries, we will protect that information as described in this Privacy Policy.

8. Children's Privacy

The Site is not directed to persons under 16. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at info@oneclickhello.com. We do not knowingly collect Personal Information from children under 16. If we become aware that a child under 16 has provided us with Personal Information, we will delete such information from our files.

9. Updates to this Privacy Policy

This Privacy Policy may be updated from time to time for any reason. Each version will apply to information collected while it was in place. We will notify you of any modifications by posting the new Privacy Policy on our Site and indicating the date of the latest revision. You are advised to consult this Privacy Policy regularly for any changes.

In the event that the modifications materially alter your rights or obligations, we will make reasonable efforts to notify you of the change. For example, we may send a message to your email address or generate a pop-up or similar notification when you access the Service for the first time after such material changes are made. Your continued use of the Service after the revised Privacy Policy has become effective indicates that you have read, understood, and agreed to the current version of this Privacy Policy.

10. Your California Privacy Rights

California law affords California residents certain additional rights regarding our collection and use of your Personal Information. To learn more about your California privacy rights, please contact us at info@oneclickhello.com.

11. How to Contact Us

If you have any questions or comments regarding this Privacy Policy, or if you would like to exercise your rights to your Personal Information, you may contact us by emailing us at info@oneclickhello.com or by writing to us at:

Matej Svoboda
Bezrucova 672/9
Jesenik 790 01
Czech Republic

This Privacy Policy is effective as of 31.5.2024.